1. First, lock the zipper tops on both ends to securely fasten the bag to the suitcase.
2. Press the button on the top of the handle and the handle will pop out.
3. Hold the handle with one hand, lift the suitcase, and press the resize button under the handle with the other.
4. The suitcase will expand to "M size".
5. To expand it further to "Large size", pick up the suitcase again and press the resize button.

Note

• Be sure to expand it to "M size" once before expanding it to "L size". After that, press the size change button again to expand it to "L size", and then gently shake the suitcase to make sure it is locked securely.
• If you have any questions, please watch this video tutorial or contact us by email.

First, open the suitcase and check that the belt of the divider is not too tight. Loosen it appropriately and try again. If it still does not expand, remove the divider and try again.

1. First, lock the zipper tops on both ends to securely fasten the bag to the suitcase.
2. Press the button on the top of the handle and the handle will pop out.
3. Lift the suitcase off the ground with one hand and press the resize button under the handle with the other hand.
4. Place the suitcase on the ground and push it down to shrink it.

• If you have any questions, please watch this tutorial video or contact us by email.

The dimensions of the VELO suitcase's "Small" size meet carry-on standards of major airlines.
However, standards may vary depending on the airline and route, so be sure to check the airline's regulations before departure to see whether you can actually carry it on board.

Yes, that's normal.
To achieve expandability, some suitcases feature a sliding structure.
To allow the extension feature to operate smoothly, there may be a slight gap in the sliding parts, but please rest assured that this will not affect the stability or durability of the entire suitcase.

We do not recommend sitting on the suitcase as this puts strain on the expansion features and may cause them to become damaged or deformed.

There are no visible handles on the top or sides because the handles are integrated into the suitcase body, keeping the design beautiful.
When you press the handle button, a handle will pop out, allowing you to easily lift the suitcase.
This pop-up handle has passed over 1,000 impact tests and is just as durable as a conventional handle.
The suitcase also has a grip design at the bottom that allows you to hold it with your hands, making it easy to carry and load into a car.

When you press the handle button, the handle will pop out, so when airport staff want to attach the baggage tag, they will need to pop out the handle first and then attach the baggage tag.
Once the luggage tag has been attached, return the handle to its original position and ensure it is securely locked before checking the baggage.

Yes, please make sure to lock the zipper top to the suitcase body.
The suitcase zipper has a unique two-stage design. If it is not completely closed and locked to the suitcase body, the following problems may occur. Therefore, to ensure the safety and structure of the suitcase, be sure to lock the top of the zipper to the suitcase body:

• Baggage falling out or getting lost inside a suitcase
• The zipper or slider breaks on impact, making it difficult to use the item later.

The initial password for your suitcase is "000".
To change your password, follow these steps:

1. After entering your PIN, press the reset button (the small hole at the top of the password lock) with a ballpoint pen or similar object.
2. When you hear a "click", turn the password dial to set a new password.
3. After setting up, slide the unlock button. You will hear a click again and the reset button will return to its original position, meaning the setting is complete.

*Please note that there is no way to reset your PIN if you forget it.

• If you have any questions, please watch this tutorial video or contact us by email.