VELO 5-year Warranty Policy

VELO 5-Year Warranty Policy


All VELO luggage purchased directly from us or an authorized third party retailer comes with a 5 year warranty as follows:


Covered by warranty:

We are committed to providing high quality products.
Our warranty covers five types of defects that may occur during normal use of your suitcase due to manufacturing defects, including:

  • The zipper cannot be opened or closed
  • Handles and buttons are broken and don't work
  • The resizing function is broken and the suitcase cannot be expanded or reduced
  • Stitching or sealing defects
  • Cracked or damaged case


The warranty does not cover the following:

  • Cosmetic Damage: Scratches, dents, abrasions, stains, color changes, normal wear and tear (including interior lining), or other non-functional changes in the appearance of the Product occurring during handling and use of the Product by any party.
  • Damage caused by airline error.
  • Damage caused by misuse (e.g. transporting defective products), neglect, accidents, high temperatures, penetration by solvents, acids, water, etc.
  • Damage that we determine to be caused by intentional abuse, modification, tampering, and/or alteration beyond what is considered normal handling and use.


This warranty applies only to the original purchaser of a VELO suitcase. For purposes of this warranty, "original purchaser" refers to the original purchaser of the suitcase from VELO or an authorized VELO retailer. If purchased as a gift, "original purchaser" is defined as the person who first receives the VELO as a gift. This warranty is valid for as long as the original purchaser of the suitcase owns the suitcase or for a period of five (5) years, whichever expires first.


To claim for warranty information, please contact us at the email address listed below.

hi@veloluggage.jp

You will also need proof of purchase when filing your claim.


If a warranty issue occurs:

If any part of the suitcase is damaged, we will send you a replacement part free of charge along with installation instructions. If the damage is so severe that the entire suitcase needs to be replaced, we will not cover the shipping costs.


VELO reserves the right to renew this warranty.